DSNM offer added value and more importantly save you time. DSNM clients are aligned with an experienced fleet manager who is responsible for understanding your needs and tailoring our services to your requirements. Our team of fleet managers are responsible for 20 clients ensuring we can manage your expectations at all times.
Our fleet managers are available out side of standard office hours, as we understand that the superyacht industry operates 24hrs a day and therefore we operate via phone and email.
Some of our Services are highlighted below:
DESIGNATED FLEET MANAGERS
These are a very important part of what we do at DSNM as it allows us to maintain the highest level of customer care and service and a personal relationship with each vessel and ensures you are much more than just a number on a file in a cabinet. Each Fleet Manager has a maximum of 20 client's to ensure they are able to service each one to the highest level at all times.
Our in-house chart correcting team are fully trained to UKHO standards and available to update charts at short notice. This could include charts which you keep onboard but do not have time to maintain so can be sent to us for correcting, or updating of inactive folios kept within our storage facility before they are sent back for use onboard.
NAVTOR PAY AS YOU SAIL
NAVTOR distributes digital charts and publications from the most trustworthy and comprehensive databases, such as ADMIRALTY Vector Chart Service (AVCS) with over 15,800 official ENCs.
With a PAYS subscription, the navigator can immediately access all of the globally available ENCs, free of charge, for planning purposes. By using vessel tracking data, the service only charges for those ENC charts that have actually been crossed by the vessel’s keel during any voyage. This is more convenient, economical and transparent compared to traditional ENC subscription models, which are based on set areas and time scales.
WARSASH SUPERYACHT ACADEMY
The team at DSNM Ltd. are excited to announce that we are now working in partnership with the prestigious Warsash Superyacht Academy, offering a full range of deck courses including our own bespoke Bridge Operation Refresher course.
Warsash Superyacht Academy, part of Southampton Solent University is considered the premier educational organisation in the marine industry and the global centre of maritime excellence for education.
CHART CORRECTIONS & CHART OUTFIT MANAGEMENT
DSNM are a "multi software" supplier with different systems to suit the clients individual need. We handle all on-board chart corrections through our digital email system and chart management software Compass.
We issue corrections each week along with notice and this system has been noted as compliant by the UKHO and has been audited by both internal and external auditors.
We offer a full correcting service including correcting charts before sending them back to the boat ,we only place a maximum of 6 per chart as recommended by CNITA.
We handle all publication corrections both loose-leaf and pilot corrections – instead of sending out the full weeks notices and expecting you and your crew to look through the information and pick what you need – we pre sift all corrections sending only what you require saving money and time for the vessel. Carriage for this service is included in the DSNM annual service fee for the shipping of the loose-leaf and pilot corrections every 2 weeks so you are as up to date as possible at no extra cost.
Unlike any other supplier, when you require a new publication or a new edition of an existing publication it will be received on board fully up to date.
These corrections are also available to our clients electronically as a PDF file. We have found this new service to be particularly useful if you find yourself in an obscure area.
INITIAL BUILD SUPPLY
DSNM has worked with clients over the years during the initial build process to help plan and execute their navigational requirements and ensuring the client has everything they require to be compliant. We have found that DSNM's involvement in the early stages of a build project has proven to be very beneficial to the client in the long run.
We can advise captains and crew of all the publications required to ensure compliance is met. We also have the knowledge and expertise to advise and recommend the appropriate systems and equipment needed on board. We have contacts with many other experts in the industry and can negotiate better prices on your behalf.
DSNM manage all digital subscriptions on behalf of the client. This includes Transas, ADP, Regs4Yachts and all S57 official ECDIS including ARCS and Vector updates. This consolidates all updates and ensures they are externally managed by a DSNM fleet manager.
The shipment of discs is included in the DSNM service fee and before these are sent your designated fleet manager will ensure you are only sent the discs that are actually required and not old out of date versions.
In the DSNM Client Login Area we have provided full instructions on how you can load licenses, update the system and some general trouble shooting information.
CHART & NAVIGATIONAL EQUIPMENT SUPPLIES
DSNM offer a full range of paper and electronic charts to clients ensuring compliance. We ensure that all charts dispatched are corrected and up-to-date. DSNM can also supply all bridge requirements from 2B pencils to a sextant.
STORAGE OF INACTIVE CHART FOLIOS AND PUBLICATIONS
Included in the annual service fee is the facility for us to store all your inactive chart folios and publications until needed in fully insured premises. This not only saves space on board but then allows us to correct them right up to date before sending them back. Perfect for crossing folios which may be out of use for months at a time.
AUTO ADVICE OF NEW EDITIONS
DSNM manage all new edition charts and publications for clients ensuring the yacht is adhering to SOLAS chapter V requirements. Your dedicated Fleet Manager will work closely with you to ensure your outfit is fully up to date and always compliant to current regulations.
We also manage the correction system for you with use of our remote access software, this allows us to ensure the database on board is kept up to date and actually shows the data it should – obviously an out of date database is useless, so when it comes to new editions we advise you of what’s out and do not wait for you to tell us (again saving you time).
REGS4YACHTS DIGITAL MARITIME REGULATIONS
Regs4yachts Digital Maritime Regulations (DMR) combines flag state regulations with IMO, ILO and EU legislation. It is a service that many Superyacht customers feel is irreplaceable and saves them time and money.
The system is constantly updated by a team of expert maritime professionals, so you can rest assured that the documentation is reliably sourced and accurate. DMR also eliminates the problem of uncontrolled documentation – a perfect solution for a single Superyacht.
When logged in to DMR it is simple to find the legislation that you are looking for as all documentation is keyword searchable and interlinked. There is no need to search through multiple websites looking for updated information – it is all done for you so you can focus on operational work. Available in three great products, Regs4yachts provides you with access to flag state documentation from Bermuda, Cayman Islands, Gibraltar, Isle of Man, United Kingdom, Marshall Islands and Malta.
REMOTE ACCESS SOFTWARE
We are proud to be the only navigational consultancy offering this unique service to our fleet. This enables us to log in to your system (100% secure of course - and not without your prior permission and entry of a pin code) this allows us to monitor the systems - help provide training to new crew - load new software - unlock new charts & light areas etc - but most importantly it allows us to perform monthly audits to check the system is operating correctly and showing all of the items it should be (again saving you the time and effort of maintaining it yourselves) - from the initial load of the software to its ongoing maintenance this tool allows us to perform it all for you.