Bridge hardware is the backbone of any vessel’s safe and successful operation. dsnm’s sister company, NAVIGATX understands how crucial it is for the bridge equipment to function flawlessly, especially during the most demanding times of the year. That’s where their Hardware Support Package comes in.
What Is the NAVIGATX Hardware Support Package?
The NAVIGATX Hardware Support Package is designed to ensure your bridge hardware is fully supported, no matter where you are in the world. Built on decades of experience in navigation, radar, safety, and bridge lighting systems, their service offers unmatched reassurance for captains, engineers, and management companies alike.
What’s included?
▪ Remote Support for All Listed Hardware
Instant, expert guidance for hardware-related issues, reducing downtime and eliminating the need to wait for on-site attendance.
▪ Priority Scheduling for Subscribers
Support requests from subscribed vessels receive priority over non-subscribed clients, including upgrades and installations (where scheduling allows).
▪ Annual Health Check and ECDIS Survey
A scheduled yearly visit to assess hardware health and complete the necessary ECDIS survey, helping avoid preventable issues before they escalate.
▪ Survey & Servicing Coordination
NAVIGATX handles the arrangements for any required equipment surveys or servicing. While third-party survey fees apply, the coordination is fully managed — saving time and administrative effort.
When They’re Needed Most…
Hardware Support Service in Action
During a busy charter season, an 80m+ Feadship yacht suffered a complete radar malfunction; it was charter season, and the yacht was fully booked. With no radar, the crew faced an immediate challenge: restore functionality without delay.
Their first instinct was to find a certified local engineer. However, the solution wasn’t as simple as expected. Engineers required travel to be arranged, parts needed to be sourced independently, and once repaired, a type-certified engineer would still be required to sign off the work.
Multiple suppliers, multiple invoices, and a high risk of delays. That’s where the NAVIGATX Hardware Support Service came in.
One Contact. One Solution. One Outcome.
Despite being based in the UK, NAVIGATX was able to act immediately. The team organised a certified engineer, booked the necessary travel, sourced the correct parts, and synchronised delivery directly to the vessel from a range of different locations around Europe.
The radar was diagnosed, repaired, and signed off, all through a single point of contact.
The vessel returned to full operation without missing a single day of charter.
No coordination stress, no supplier confusion, and just one invoice at the end.
Why NAVIGATX?
When something goes wrong at sea, there’s no time to waste. The NAVIGATX Hardware Support Package ensures that the moment a problem arises, a solution is already in motion.
For an annual cost of £4,995, subscribers receive:
- Up to 20 hours of remote support for troubleshooting, diagnostics, consultation or training
- Priority access to NAVIGATX engineers and scheduling
- Annual system checks and ECDIS survey
- Expert coordination of third-party surveys and services
- Ongoing support beyond the included hours is available at £185 per hour
- On-site engineering is available at £1,450 per day, with all travel charged at cost
No confusion. No juggling vendors. Just experienced, specialist support, wherever the vessel is in the world.
Whether it’s a minor glitch or a major fault, NAVIGATX takes care of the issue from start to finish, with a single point of contact and one clear invoice.
Find out more at NAVIGATX.com or contact [email protected]
