Technical Support

In-house Digital Team readily available to assist with any technical support required.

With an ever-growing demand for digital products within the superyacht industry, we proudly offer a service like no other. We aim to resolve our clients’ issues, digital or otherwise, quickly and expertly. The digital support we offer includes the installation of products, troubleshooting and product training where necessary.

The team can help with all matters, ranging from ECDIS queries, licensing issues, ADPs, e-NPs, Compass questions and more. They continuously work to stay abreast of any new products and developments in the industry, ensuring we can provide first-class support. We understand that issues are often time-sensitive, and an essential element of our service is ensuring we provide support promptly.

We can also manage the correction system for you if required using our remote access software. This allows us to ascertain that the database on board is kept up to date and shows the data it should – of course, an out-of-date database is impractical.

TEAMVIEWER

TeamViewer’s remote access software is 100% secure and provides us with a trusted platform for instant support. We can only access your onboard system with your permission and a pin code. This platform allows us to troubleshoot and fix any problems quicker than if we were to talk through it over email or telephone.